Delivery & Returns

1. Delivery times
Delivery times may vary depending on your location and the period, deliveries outside France do not have tracking. Here is an overview of estimated delivery times by zone:

Metropolitan France (Mondial Relay): 3 to 5 working days
European Union: 10 to 20 working days
International: 2 to 8 weeks

Please note that the times indicated are estimates and may vary due to external factors, such as weather conditions or periods of high demand (Christmas, Mother's Day, promotions...).

3. Delivery costs
Shipping costs are calculated automatically when you place your order based on your location and the weight of your package. You will be informed of the applicable costs before confirming your order.

4. Order tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number for France, allowing you to track the delivery of your package in real time.

5. Shipping delays and issues
While we strive to meet the indicated delivery times, delays may occur due to exceptional circumstances (weather conditions, customs, etc.). If you experience a prolonged delivery delay, please do not hesitate to contact our customer service, who will be happy to assist you.

6. Returns and refunds
For any questions regarding returns or refunds, please consult our Return Policy.

7. Address change
Please ensure that your delivery address is correct at the time of order. We cannot guarantee changes after the package has been shipped. If you need to change an address, please contact us as soon as possible.

8. Contact
For any additional questions regarding our shipping policy, please contact us via our contact form or by email at contact@nanycraftshop.com

We thank you for your trust and hope you enjoy your shopping experience on our site.